SERVICE LEVEL AGREEMENTS
When IT Services and Production support business needs
A set of guidelines and best practices to maximise your business value through a service driven production.
Conference Room 1 - 45'
DATA DRIVEN PRODUCTION
Take your IT Production to the next level thanks to data insights
How to break silos, connect data across your entire organisation and leverage it to improve the level of service you deliver to your teams.
Conference Room 2 - 45'
MONITORING & OBSERVABILITY
And you thought you were monitoring your production!
Make your event logs really inform you about what is happening on your business value chain.
Conference Room 1 - 45'
ORGANISATION & PEOPLE
Maximise the effectiveness of your support team!
Let's lay down common ideas and proven best practices to efficiently drive the performance of support teams through a human approach.
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Conference Room 2 - 45'
PRODUCTION & NEW TECHNOLOGIES
Is this the end of application support?
How SRE is the cornerstone in the middle of business, development and infrastructure to maximise the value offered to the clients.
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Conference Room 1 - 45'
IT RISK MANAGEMENT
Taking control of your IT risk? Yes, you can.
How to formalise the decision process with all stakeholders, IT & business, to prioritise the mitigation actions based on the risk appetite and on the cost to remediate.
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Conference Room 2 - 45'
